F.A.Q.

What are scratch-off posters? 

Scratch-off posters are special posters that have a layer of scratch-off material that covers a list of items or images. You scratch off the material to reveal the image or item underneath, creating a fun and interactive way to keep track of your achievements.

How do I scratch off the material? 

To scratch off the material, simply use a coin or a guitar mediator/your nail, gently rub the material until it comes off. 

 

How do I hang my scratch-off poster? 

You can use 2-sided sticky strips or pins to attach the poster to your wall, or you can frame it for a more polished look.

After I removed my poster from its packaging, it was all curled up. How do I fix this?

Here are a few ways to flatten your poster:

- After unrolling the poster, place several heavy books on each end and let it sit for a day or two.
- You could also directly frame the poster, which will keep it flat.
- Another option is to curl the poster in the opposite direction around the shipping tube, secure both ends with rubber bands, and let it sit for an hour or two. This will allow the shipping tube to have one last use before it is discarded.

 

My poster arrived damaged. What should I do?

If your poster has been damaged during shipping, please send us a clear picture of the damage at info@annafermer.com within 15 days of receiving it. Although we use sturdy, damage-resistant packaging, there are times when mail couriers are not careful enough and the product is completely destroyed. It is unfortunate that the fine products inside the boxes are sometimes destroyed by their negligence. Rest assured, we will send out a replacement immediately upon receiving your email.

What forms of payment do you accept? 


We currently accept all credit or debit cards - MasterCard and Visa. You can also use your PayPal balance.

How long does shipping take?

I ship most orders on the next business day. Delivery times:
  • EU: 3-7 days
  • UK: 5-14 days
  • US: 7-20 days
How do I track my shipment?
Please contact us at  info@annafermer.com if you have not received the tracking number for your order.